New Customers
To apply for a trade account, please complete this credit application form.
Once your application is accepted, you will be able to access and order from our B2B Portal.
Existing Customers
Order Now through our B2B Portal!
Will I be able to see my current pricing?
Yes, all pricing is available in your B2B Portal.
What if I can’t find my product?
Simply add a note to your order in the Comments section when checking out, with as much detail as you can, and one of our customer service team will contact you asap.
What if a product is “OUT OF STOCK” when you place your order?
One of our team will contact you with an ETA or offer an alternative.
Will I be able to see my previous orders?
Yes! All your previous orders will be kept in the B2B Portal (go to “Order History”, in the drop-down menu) You can repeat orders and also place standing orders if you wish.
What if I want to change my usual delivery address?
Easy! When checking out, your pre-set delivery address will appear as a default. All you need to do is change this address for this order. If you want this new address to be your Default, or just as a regular alternative, just say so in the comments section and we will add this address to your account and you can have the option next time you log in.
I forgot my login details or my password?
You can reset your password on the B2B Portal Login page.
Click ‘Forgot?’ and enter your email address and click Send to reset your password.
Note: If you are having problems resetting your password, you can clear your cache and cookies on your computer before resetting your password, and this should eliminate any issues.
In Chrome;
At the top right, click More > Click More tools > Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to “Cookies and other site data” and “Cached images and files,” check the boxes. Click Clear data.
Note: If you continue to have issues get in touch with SCP Customer Support at sales@specialisedcleaningproducts.com.au